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Human Behaviour and Culture in a modern organisation - Nairobi Business Review

In Summary

  • Organizations are facing challenges every new day. Some of these challenges include bureaucracy, technological and regulatory changes. All this can be summarized into culture issues
  • Understanding organizational culture and when to anticipate changes is important to the survival of most organizations.
  • An organisation that is able to understand the needs of all these cultures and come up with a congruent universal culture is going to reap huge benefits in terms of growth, profitability and long-term existence.

Organisations are facing challenges every new day. Some of these challenges include bureaucracy, technological and regulatory changes. All this can be summarized into culture issues. Culture is simply social behavior and norms within a given society. The old guard is used to doing things in a certain way. Technological advances mean that this way of doing things is obsolete and the old guard finds this difficult to accept. The old guard regards loyalty while the generation Y and X want to achieve something and move on. This is difficult for the old guard. All these point to a cultural issue that has been built up for a while. Therefore understanding organizational culture and when to anticipate changes is more important to the survival of most organisations.

Understanding people and social behaviour and how this influences culture is going to be a critical aspect running a 21st century organisation. The 21st century organisation is characterized by various cultures clashing together i.e. the baby boomers, generations X, Y & Z, tech culture, crypto currencies, etc. All these cultures perceive life and work very differently. An organisation that is able to understand the needs of all these cultures and come up with a congruent universal culture is going to reap huge benefits in terms of growth, profitability and long-term existence.

Understanding human behaviour and how this impact the 21st century organisations is critical in helping organisations navigate the complex issue of culture. This will ensure the continued existence of organisations and come up with solutions to merge all these cultures. This will enable organisations to bring out the best in its people in order to achieve success.

It is hard to understand the different cultures without understanding the power of communication. It’s by improving our communications that we become better listeners and hence better understand our difference.

Assessing training needs, learning difficulties and areas of personal development for people will be a big part in harnessing the power of the different generations. This will enable organisations plan for training and coaching programs for their employees. The ability to solve cultural issues within organisations by understanding human behaviour and how this applies to the work environment is going to be a key item in the 21st century era.

The writer is a commentator on business and economic issues.

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